Billing & Plans

Choose the right plan for your redirect management needs. All plans include core features with unlimited upgrades and downgrades.

Plan Overview

Starter (Free)

Perfect for personal projects and small websites just getting started with redirect management.

Price: Free forever

Includes:

• 10 active redirects
• 1 custom domain
• 1,000 monthly hits
• 7-day analytics retention
• Basic redirect management
• Unknown link capture (7-day retention)

Best for:

• Personal blogs and portfolios
• Small business landing pages
• Testing and development
• Learning redirect management

Professional ($29/month)

Ideal for growing businesses, marketing agencies, and medium-sized websites managing multiple redirects.

Price: $29/month billed annually or $35/month billed monthly

Includes everything in Starter, plus:

• 500 active redirects
• 5 custom domains
• 100,000 monthly hits
• 30-day analytics retention
• CSV bulk upload
• 3 team users
• Enhanced unknown link capture (30-day retention)
• Priority email support

Best for:

• Marketing agencies
• E-commerce sites
• Content publishers
• SaaS applications

Business ($99/month)

For teams and websites managing comprehensive redirect requirements.

Price: $99/month billed annually or $119/month billed monthly

Includes everything in Professional, plus:

• 5,000 active redirects
• 20 custom domains
• 1,000,000 monthly hits
• 90-day analytics retention
• 10 team users
• Advanced unknown link capture (90-day retention)
• Priority phone support

Best for:

• Established companies
• Large-scale websites
• Teams requiring advanced features
• High-traffic applications

Feature Comparison

Billing Details

Payment Methods

• Credit/Debit Cards (Visa, Mastercard, American Express)
• PayPal
• Wire transfers (Enterprise plans only)
• Purchase orders (Enterprise plans only)

Billing Cycles

• Monthly: Billed monthly, cancel anytime
• Annual: Save 17% with annual billing (recommended)
• Custom: Enterprise billing available

Currency Support

Billing is processed in USD. We support payments from most countries worldwide.

Refund Policy

• 14-day money-back guarantee for all paid plans
• No refunds after 14 days
• Prorated refunds for annual plans within first 14 days
• Account credit for usage issues

Usage Limits

How Limits Work

We enforce limits to ensure fair usage across all customers:

Redirect Limits

• Active redirects count toward your limit
• Archived redirects don't count (disabled redirects)
• Test redirects in development don't count
• Bulk imports check limits before processing

Domain Limits

• Verified domains count toward your limit
• Subdomains count separately (sub.yourdomain.com ≠ other.yourdomain.com)
• Klq.to subdomains included in your account automatically

Traffic Limits

• Hits counted when redirects are accessed
• Multiple subdomains share the same limit
• Overage protection: Redirects continue working but you'll see upgrade prompts

Managing Limits

Approaching Limits

At 75% usage:

• Warning notifications in your dashboard
• Upgrade suggestions based on your usage patterns
• Free trial of higher-tier features available

Hitting Limits

At 100% usage:

• New redirects: Prevented until upgrade
• Existing redirects: Continue working
• Traffic continues: Service interruptions avoided
• 30-day grace period for compliance

Overage Handling

• Hard stops for adding new resources
• Soft limits for traffic (continues working)
• Automatic notifications for all limit types

Upgrading Your Plan

When to Upgrade

From Starter to Professional

Consider upgrading when you:

• Need more than 10 redirects
• Want to use multiple custom domains
• Require CSV bulk import
• Need longer analytics retention
• Have more than one team member

From Professional to Business

Consider upgrading when you:

• Need API access for programmatic management
• Require more than 5 custom domains
• Have high traffic volumes (>100k hits/month)
• Need priority phone support
• Have more than 3 team members

Upgrade Process

1. Log in to your account
2. Go to Account → Billing & Plans
3. Select new plan from options
4. Review changes and pricing
5. Confirm upgrade (immediate)
6. Access new features immediately

Pro-Rated Billing

• Upgrades mid-cycle: Pro-rated charge for remaining days
• Downgrades mid-cycle: Credit applied to next bill
• Annual to monthly downgrade: No refunds, credit applies

Downgrading Your Plan

Plan Downgrade Rules

• Automatic at next renewal: No immediate downgrades
• Feature limits apply automatically when plan changes
• Data preservation: Your redirect data stays intact
• Export options: Download your data before downgrade

What Happens on Downgrade

• Redirects exceeding limit: Marked as archived
• Domains exceeding limit: SSL certificates may expire
• Users exceeding limit: Access revoked for extra users
• Analytics older than retention: Deleted but exportable

Graceful Downgrade

• 30-day notification before enforcement
• CSV export of all redirects
• Team management assistance available
• Priority support during transition period

Billing Management

Subscription Management

Access all billing functions in Account Settings:

Current Subscription

• Plan details and pricing
• Renewal date and billing cycle
• Payment method on file
• Usage statistics and limits

Payment Methods

• Add multiple cards for fallback
• Update expiration dates automatically
• Default payment method selection
• Backup payment method required

Billing History

• Invoice downloads in PDF format
• Payment receipts per transaction
• Plan change history and effective dates
• Tax invoices for business expenses

Automatic Payments

• 5-day reminder before renewal
• Automatic charge on renewal date
• Payment failure notifications (3-day grace)
• Auto-retry for failed payments

Invoice Management

• Monthly billing emails with invoice links
• Detailed line items for all charges
• Tax information included on invoices
• Archived invoices available 24 months

Enterprise Solutions

Custom Plans

For organizations with unique needs:

Features Available

• Custom redirect limits (10,000+)
• Unlimited domains
• Custom analytics retention (365+ days)
• SLA guarantees (99.99% uptime)
• Dedicated support manager
• Custom branding options

Implementation Process

1. Requirements assessment with sales team
2. Custom quote based on specific needs
3. Contract negotiation and SLA definition
4. Technical setup and configuration
5. Training and onboarding
6. Ongoing support and optimization

Volume Pricing

Available for large organizations:

• Multiple accounts under single billing
• Consolidated reporting across accounts
• Discounted pricing based on volume
• Custom integration options

Compliance & Security

• GDPR compliance for European customers
• SOC 2 Type II certification
• Custom terms available for enterprise
• Data residency options

Support by Plan

Starter Support

• Email support: 48-hour response time
• Knowledge base: Self-service documentation
• Community forum: Public support community
• Bug reports: Submission and tracking

Professional Support

• Priority email: 24-hour response time
• Live chat: Business hours (M-F, 9-5 EST)
• Video tutorials: Advanced feature guides
• Webinar training: Monthly sessions

Business Support

• Priority phone: 4-hour response time
• Dedicated account manager: Single point of contact
• Onboarding assistance: Personalized setup help
• Custom training: Team training sessions
• Emergency support: 2-hour response for critical issues

Frequently Asked Questions

Payment & Billing

Q: Can I change plans anytime? A: Yes, you can upgrade immediately. Downgrades take effect at the next renewal date.

Q: What happens if I miss a payment? A: We'll notify you and retry automatically for 3 days. Service continues during this grace period.

Q: Do you offer refunds? A: Yes, 14-day money-back guarantee for all new paid subscriptions.

Q: Can I pay annually? A: Yes, annual billing saves 17% compared to monthly rates.

Usage & Limits

Q: What happens if I exceed my limits? A: Existing redirects continue working, but you'll be prompted to upgrade before adding new ones.

Q: Are hits tracked per domain or total? A: All your domains share the same monthly hit limit.

Q: Can I track usage by domain? A: Yes, analytics provide per-domain breakdowns of all metrics.

Technical Questions

Q: Do redirects work during billing issues? A: Yes, active redirects continue working even if payment fails.

Q: Can I export my redirect data? A: Yes, you can export all redirects in CSV format anytime.

Q: What happens if I cancel? A: Your account converts to the free plan with 10 redirects. Excess redirects are archived but not deleted.

Getting Help

Billing Support

• Email: billing@klq.to
• Response time: 24 hours (48 hours for Starter)
• Subject line: Include your account ID for faster service

Plan Changes

• Self-service: Account Settings → Plan
• Email: sales@klq.to for custom solutions
• Phone: Available for Business plans

Documentation

• Billing FAQ: klq.to/docs/billing
• Plan Comparison: klq.to/pricing
• Support Center: klq.to/support

Ready to upgrade? Visit your account settings to manage your subscription.