Troubleshooting

Common issues and their solutions.

Redirect Not Working

Check DNS Configuration

  • Verify your DNS records are correct
  • Wait for DNS propagation (5-30 minutes)
  • Use a DNS lookup tool to confirm

Check Redirect Configuration

  • Ensure source path doesn't have trailing slashes
  • Verify destination URL is accessible
  • Check redirect type (301 vs 302)

Browser Caching

  • Clear your browser cache
  • Try in incognito/private mode
  • Test with different browsers

SSL Certificate Issues

Certificate Not Issued

  • Wait up to 1 hour after domain verification
  • Check DNS configuration
  • Ensure no conflicting certificates

Mixed Content Warnings

  • All resources must use HTTPS
  • Update absolute URLs to use HTTPS
  • Check for hardcoded HTTP links

Analytics Not Updating

Data Delays

  • Analytics update every 5 minutes
  • Check your analytics retention period
  • Verify date range filters

Tracking Issues

  • Ensure JavaScript is enabled
  • Check ad blockers
  • Verify redirect is active

High Traffic Alerts

Unexpected Traffic Spikes

  • Review analytics for unusual patterns
  • Check for abuse or bot traffic
  • Consider rate limiting

Server Overload

  • Monitor server response times
  • Check error logs
  • Consider upgrading your plan

Common Error Messages

"Domain Not Verified"

  • DNS records not configured correctly
  • Domain ownership not proven
  • SSL certificate issues

"Redirect Conflict"

  • Source path already in use
  • Check for duplicate redirects
  • Use different source path

"API Key Invalid"

  • Check key is correct
  • Verify key is active
  • Ensure proper Authorization header

Getting Help

For optimal troubleshooting, follow these steps:

Quick Resolution

  1. Domain Status Check: Review domain verification status in account settings
  2. DNS Configuration: Verify DNS records are properly configured and propagated
  3. Redirect Validation: Confirm destination URLs are accessible and responding
  4. Browser Testing: Test redirects in private/incognito mode to bypass caching

System Performance

The platform maintains high reliability with:

  • DNS Integration: Automatic DNS propagation monitoring
  • SSL Management: Automated certificate generation and renewal
  • Performance Optimization: Redirect processing with minimal latency
  • Data Management: Scalable handling of bulk CSV operations

Technical Support

For personalized assistance:

  • Contact our support team through your account interface
  • Include detailed issue descriptions and affected domains
  • Provide browser information and reproduction steps
  • Share any relevant error messages

Proactive Monitoring

The system includes:

  • Automated health checks for domain configurations
  • SSL certificate status monitoring
  • Redirect performance tracking
  • Early detection of potential configuration issues

Resolution Timeline

Most technical issues resolve quickly with:

  • DNS propagation: Typically completes within 5-30 minutes
  • SSL certificate: Activation within 1 hour of verification
  • Redirect updates: Immediate processing after configuration
  • Support response: Prompt attention during business hours

Need Help?